SalesRoads is one of America’s fastest growing companies and have been ranked Best Place to Work 5 years running. We offer competitive pay, room for advancement, and a supportive work environment. Are you looking for a fulfilling, reliable job that recognizes your hard work and rewards you with opportunities for growth? Are you looking for a people-first culture that connects you with fun, caring, and talented people across the country, without the stress of a daily commute?
The Help Desk Rep is a very important role at SalesRoads for many reasons but one crucial responsibility is resolving Priority 1 tickets. A Priority 1 ticket is one in which an employee is down and unable to work. Unresolved Priority 1 tickets are not only unproductive but frustrating and costly to the company, our clients, and our employees.
Who You Are
You may or may not have experience supporting IT in a call center, but you have a track record of overachieving. You’re a proactive problem solver and love helping people with computer issues with world class customer service. You don’t make changes to technology without testing it thoroughly - you know better than to just assume “I fixed it, it should work.”. You act with a sense of urgency when necessary and quickly assess and resolve reported problems - you’re resourceful. You’re a quick learner with a positive attitude, and you approach challenges with an inquisitive mindset. You document your work and rarely drop the ball. You understand the value of an organized knowledge base. You are discipline and dedicated to adhere to a strict Monday - Friday work schedule.
We want YOU!
We are a virtual call center with employees distributed across the US who are waiting for you to help them. They’re not IT experts but they need support. Here are some of the tasks and performance objectives:
What can we offer you?